Council seeks community views in satisfaction survey

Noosa residents may soon get a phone call inviting them to be part of Council’s biennial Community Satisfaction survey.

The survey, conducted by independent company Market Facts, randomly selects about 400 residents to provide their views on council’s performance and services.

Mayor Clare Stewart said the results are important in guiding council’s decision-making.

“This feedback helps us better understand the community’s needs as we look to continuously improve our services and facilities,” she said.

The phone survey continues until May 24.

This year, residents also have the option of completing an online version of the survey on council’s website.

“We really want to hear from as many people as possible and having it available online is a real bonus,” Cr Stewart said.

The survey asks about the satisfaction with and the importance of 41 specific Council services and facilities.

In the 2019 survey, three-quarters of residents surveyed rated Council’s overall performance as good or very good.

The council services with the highest ratings were – Libraries (84.9%), Waste management (81.5%), and Customer Service (81%). Areas with the lowest ratings – although overall satisfaction ratings were still very high - included Parking Facilities (59.6%), Economic Development (66.6%) and Traffic Management (68%).

“All participants remain anonymous and can answer questions however they wish, so the outcome is a really useful tool in gauging our performance,” Cr Stewart said.

To complete the online version of the satisfaction survey, visit noosa.qld.gov.au before May 24.